Return & Refund Policy
Amanda’s Boutique Return and Refund Policy
Last Updated: November 11, 2025
Thank you for shopping with us at Amanda’s Boutique. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Scope and Contact Information
For questions regarding returns and refunds, please contact us through any of the methods below:
Email: info@shop-amandasboutique.com
Address: 416/16 Wooryal Street, Carnegie, Victoria, 3163, Australia
Contact Us Form: Contact Us
Policy Overview
Return Period: 30 days from delivery date
Refund Processing Time: 10 business days
Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.
Restocking Fee: No Cost
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.
Return Conditions
We offer returns under the following conditions:
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Return Window: Items can be returned within 30 days of delivery.
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Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
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Receipt or Proof of Purchase: Required for all returns.
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Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
Return Instructions
To start a return, please follow these steps:
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Contact Customer Service: Email info@shop-amandasboutique.com with your order number, reason for return, and any supporting photos if applicable.
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Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
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Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
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Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if the item is defective or incorrect.
Refund Policy
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Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.
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Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
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Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@shop-amandasboutique.com
Exchange Policy
We offer exchanges for defective or incorrect items. Please contact us within 30 days of delivery if you’ve received the wrong item or a faulty product, and we’ll cover the return shipping costs for eligible exchanges.
If you’d like to return your item, please follow our 30-day return process or get in touch via our Contact Us form or by emailing us at info@shop-amandasboutique.com
Exceptions and Special Cases
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Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
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Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
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Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Processing Times
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Return Window: Returns must be initiated and shipped within 30 days of receiving the item.
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Inspection Period: Once received, returns are inspected within 7 business days.
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Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection.
Return Shipping Address
Please send approved returns to:
Amanda’s Boutique
416/16 Wooryal Street
Carnegie, Victoria, 3163
Australia
Business Information
If you have further questions or require assistance with returns or refunds, please reach out:
Website name: Amanda's Boutique
Company name: Huwyn Andrews
Address: 416/16 Wooryal Street, Carnegie, Victoria, 3163, Australia
E-Mail: info@shop-amandasboutique.com
Contact Us: Contact Form
Company Registration Number: 23264337585
Business & Customer Service Hours:
Monday to Friday 9:00 am to 5:00 pm (GMT+10)
Saturday & Sunday 9:00 am to 4:00 pm (GMT+10)